One of our goals in starting Click411 in 2000 was to make it easier to deal with phone tree menus.
We are working on achieving that goal with the addition of a database to Click411.com which contains common phone tree menus www.click-411.com/phonetreeshortcuts.htm. The same database can be accessed at www.phonetreeshortcuts.com. Here a user can visualize phone trees for common companies and then quickly enter the extension they want when the company is called.
Figures show that over 40% of calls to companies are aborted when callers are faced with voice prompted directions. If you lost 40% of your business through a poor sales or after-sales service team, you’d be asking questions of that team, Yet many business don’t even think that it could be down to their phone system – they look for other reasons instead, and miss the cause of the problem altogether. Our PhoneTreeShortcuts will help address this issue for the user and help the user spend less time waiting on phone tree prompts.
The database used by Click411.com allows the user to view the phone tree menus without having to listen to all of the voice prompts. By offering the details regarding the exact extension a caller requires, the website ends the need to be routed from one department to another. This is made even simpler by the listing categories available on the website – users can search for a number alphabetically, by category or by a user-defined search.
Using a drop down menu, users can also select categories and sub-categories to enable them to quickly find the number they are after. Click on an Airline tab, for example, and a list of airlines worldwide appears. Select the airline of choice, and the number and description appears, informing users of the choices normally available via telephone. The system is extremely user-friendly and easy to follow and will allow callers to place the right call immediately.
Future plans for the service include a Dial Now option, where the software will work in conjunction with a user’s computer – by clicking on the link the service will dial the number instead of the user having to. Other features will be added as the service expands and will include more user-defined options.
Tags: Click411, internet, phone menus, phone trees, yellow pages
